What is Hawlt?
Hawlt is a marketplace that makes it easier for people living outside India to buy products from India and get them delivered to their country.
Discover Indian products, place your order with us, and we handle the process of getting your products from India to you.
1. Why should I use Hawlt?
Instead of asking friends or family in India to buy, receive and ship your products, Hawlt handles the process for you.
2. What can I buy on Hawlt?
We are starting with Indian groceries and everyday products such as: • Masalas and spices • Indian snacks • Packaged food • Grocery essentials • Pooja items • Other products that are permitted for international shipping Our product range will keep expanding.
3. Which countries does Hawlt deliver to?
We are starting with Sweden and expanding to other European countries and international markets.
4. Can I request a product that isn't listed?
Yes. If you can't find something you want, send us the product name, link or photo and we'll check whether we can source and ship it.
5. Can I buy products from Indian websites through Hawlt?
Yes, where the product and shipping route are permitted. Send us the product link and we can check it for you.
6. How does ordering work?
1. Select your products 2. Add them to your cart 3. Enter your delivery details 4. Make the payment 5. We arrange the purchase or collection and international shipping 6. Your order is delivered to your address
7. Do I need someone in India to receive my order?
No. That's one of the problems Hawlt is designed to solve. We can receive or collect eligible products in India and arrange international delivery.
8. Can I combine products from different orders?
Yes, where applicable. We can consolidate eligible products into one shipment, which can make international shipping more efficient.
9. How much does shipping cost?
Shipping depends mainly on: • Destination country • Total weight • Package dimensions • Shipping service • Product type You'll see the applicable shipping charges during the order process or after we check your shipment.
10. How long does delivery take?
Delivery time depends on the destination and shipping service selected. We'll provide an estimated delivery timeline for your shipment before dispatch.
11. Will I have to pay customs or import taxes?
This depends on the destination country, product category, value and applicable customs rules. For shipments where duties or taxes are applicable, the amount and payment responsibility will be communicated according to the shipping service and destination.
12. Can I order food and masalas to Sweden?
Some packaged food and spices can be shipped, but not every product is permitted. Each product must comply with Swedish and EU import and food regulations. If you're unsure about a product, send us the product name or photo and we'll check it.
13. Can I order ghee, atta or other grocery products?
Eligibility depends on the product, packaging, ingredients, quantity and destination-country regulations. Send us the exact product and we'll check it before you order.
14. Are there products that Hawlt cannot ship?
Yes. Certain products may be restricted or prohibited because of customs, food, safety, transportation or destination-country regulations. If a product cannot be shipped, we'll let you know.
15. Can I order multiple kg of groceries?
Yes, provided the products and quantities are permitted for the destination. Larger consolidated shipments may also offer better shipping economics.
16. Can I order products for my family or friends in Europe?
Yes, you can enter the recipient's eligible delivery address during checkout.
17. What payment methods do you accept?
Available payment methods will be shown during checkout.
18. How can I track my order?
Once your shipment is dispatched, you'll receive the available tracking information so you can follow the shipment.
19. What happens if my product arrives damaged?
Please contact Hawlt as soon as possible with photos or videos of the package and product. We'll review the issue and help according to our shipping and return policy.
20. Can I cancel my order?
Cancellation depends on the stage of your order. If the product has already been purchased, packed or dispatched, cancellation may not be possible. Contact us as soon as possible if you want to cancel.
21. Can I return products?
Returns depend on the product category, seller and destination-country regulations. Food and grocery products may have different return restrictions. Please check the applicable return policy before ordering.
22. Is Hawlt a courier company?
Hawlt is more than a courier service. We are building a marketplace and cross-border platform that helps customers access products from India and get them delivered internationally.
23. Is Hawlt an Indian company?
Yes. Hawlt Technology (OPC) Pvt. Ltd. is an Indian company.
24. Why is Hawlt different from buying from a local Indian grocery store?
Hawlt is designed to give customers access to a much wider selection of products directly from India, rather than limiting them to whatever is available in local stores.
25. Can Indian brands sell on Hawlt?
Yes. Indian brands can potentially list their products on Hawlt and reach customers in international markets, subject to product and country requirements.
26. I have a business or brand. Can I sell through Hawlt?
Yes. If you're an Indian brand interested in selling internationally, contact us and we'll explain the onboarding process.
27. I can't find my product. What should I do?
Just send us: 📸 Product photo, or 🔗 Product link, or 📝 Product name We'll check availability and whether it can be shipped to your country.
28. Where can I contact Hawlt?
You can message us directly on WhatsApp and our team will help you with your order or product request.
Have a product in mind?
Send us the product name, link or photo and we'll check it for you.