Legal

Terms & Conditions

Effective July 7, 2026 · Last updated July 7, 2026

Please read these Terms and Conditions ("Terms") carefully. They govern the relationship between the Member ("Member" or "you") and Hawlt and govern your access to the Hawlt website, applications, and associated services (collectively, the "Platform"). The Terms also include the legal authority by which Hawlt will act on your behalf in certain circumstances.

If any of these Terms are unclear, please contact us at support@hawlt.com before agreeing to them.

1. About Hawlt

Hawlt is a package-forwarding and personal-shopper service that provides customers outside India with a virtual Indian address, receives their parcels, and consolidates and forwards them internationally.

2. Acceptance of the Terms

  1. Activation of your account or use of the Platform represents your acceptance of these Terms and your authorization for Hawlt to charge your payment method for future charges. By accessing or using the Platform you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
  2. Our Privacy Policy is incorporated by reference into these Terms and explains what information is collected through the Platform.
  3. Hawlt reserves the right, at its sole discretion, to change, modify, amend, or otherwise alter these Terms. It is your responsibility to review the Terms periodically; continued use of the Platform constitutes acceptance of any revised Terms. If you disagree with modifications, your only recourse is to cease using the Platform.
  4. Hawlt prohibits illegal activity by its Members. Any legal costs incurred by Hawlt in connection with the enforcement of the law against a Member will be the financial responsibility of that Member (see Indemnification).
  5. Membership starts on the day your account is created.
  6. You represent and warrant that you are responsible for complying with all applicable export and import control laws in the origin and receipt of merchandise.

3. Eligibility

  1. The Platform is available to individuals and entities competent to enter into a legally binding agreement under applicable law. You must be at least 18 years old.
  2. If you do not meet these requirements, you are not permitted to use the Platform.

4. Intellectual Property Rights

You acknowledge that the Platform and its various elements are protected by copyrights, trademarks, trade secrets, patents, and other proprietary rights, and that these rights are valid worldwide. All content shall remain the property of Hawlt or our licensors. You agree not to modify, transmit, sell, transfer, or create derivative works based on any content, in whole or in part.

5. Copyrights and Trademarks

The trademarks, logos, and service marks appearing on this Platform, including "Hawlt", are trademarks and service marks of Hawlt or its licensors. Nothing on this Platform grants any license or right to use any trademark without prior written permission.

6. User Guidelines

You agree to adhere to the following guidelines when using the Platform. You may not:

  1. Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others.
  2. Publish, post, distribute, or upload any defamatory, infringing, obscene, indecent, abusive, or unlawful material.
  3. Publish or upload any information that infringes any patent, trademark, trade secret, copyright, or other intellectual property or privacy right.
  4. Interrupt or attempt to interrupt the operation of the Platform, impersonate any person or entity, or misrepresent your affiliation.
  5. Upload files that contain viruses, Trojan horses, worms, or other malicious code.
  6. Delete or modify author attributions, legal notices, or proprietary designations in any information.
  7. Falsify the origin of information or run surveys, contests, chain letters, or commercial solicitations.
  8. Provide personal information of another person without their express permission, or of individuals under 13.
  9. Access or attempt to access Hawlt information technology systems, environments, networks, files, data, or accounts without authorization.
  10. Attempt to circumvent or subvert system or network security mechanisms or probe the security of the Platform.
  11. Authorize anyone else to access your account or impersonate somebody else.
  12. Use the Platform in any manner that could disable, overburden, damage, or impair it or interfere with any other person's use.
  13. Use any robot, spider, scraper, or other automated means to access the Platform without our prior written consent.
  14. Attack the Platform via a denial-of-service or distributed denial-of-service attack.
  15. Reverse-engineer, decompile, or disassemble the Platform.

7. Terms of Service

  1. Hawlt will provide you a virtual address and locker number at a Hawlt facility in India to which mail and merchandise can be delivered prior to export.
  2. Hawlt's services consist of acting as your agent for consolidation and export purposes — receiving, sorting, packing, and consolidating your merchandise, and arranging export through unaffiliated freight forwarders and carriers. Hawlt does not act as an indirect air carrier, but as your agent as the shipper.
  3. All packages received by Hawlt may be opened and inspected by our representatives.
  4. You are responsible for all import and export obligations in the destination country. You authorise Hawlt as your agent to authorise freight forwarders and carriers to conduct customs clearance and entry.
  5. You accept that freight forwarders and carriers reserve the right to open and inspect every shipment.
  6. We recommend that you insure the goods handed over for transportation; insurance options are shown during checkout.
  7. Hawlt shall have a general lien over all consignments of a Member for any dues payable to Hawlt.
  8. No claim shall be entertained by Hawlt for any loss, shortage, damage, non-delivery, breakage, leakage, or pilferage unless a written claim is lodged within 3 days from the date of the shipment, subject to remarks on the proof of delivery. Hawlt shall not entertain claims arising due to delivery delays.

8. Compliance with Laws

8.1 Export and Import Laws

You represent and warrant that the recipient of any items consolidated by Hawlt is the end user of any merchandise, that the merchandise will be used in the destination country, and that you will not re-export merchandise to a different destination. Hawlt reserves the right to request documents confirming the end use or end user of any item exported through a freight forwarder or carrier.

8.2 Prohibited and Restricted Items

The following list is a non-exclusive sampling of items that are restricted, may not be shipped, or may require an import license and additional documentation:

  1. Combustible or flammable items (paints, oils, lighters, perfume, nail polish).
  2. Pressurised cans (hair spray, shaving cream, aerosols).
  3. Hazardous materials (matches, chemicals, explosives).
  4. Firearms, weaponry and their parts, ammunition, knives, tactical or surveillance equipment.
  5. Agricultural products such as tobacco, plants, and seeds (restricted to some destinations).
  6. Coffee (restricted to some destinations).
  7. Perishable foods (refrigerated, frozen, fresh/raw fruits and vegetables).
  8. Animals and products made with animal skin (furs).
  9. Alcohol (restricted, subject to destination-country rules).
  10. Cash, currency, money orders, cashier's checks, bank drafts, bearer bonds, collectible stamps and coins, jewelry, and precious stones.
  11. Lottery tickets and gambling devices.
  12. Prescription and veterinary medication.
  13. Pornography.
  14. Lock-picking devices.
  15. Government IDs and licenses or items that look similar to official government identification documents, including uniforms, badges, or patches.
  16. Any commodity, software, or technology whose export from India would require a license under Indian export control regulations.

You are responsible for confirming that prohibited items are not sent to Hawlt. Hawlt reserves the right to return packages to senders, provide packages and information to government authorities, or discard packages (including by selling forfeited items with sales proceeds going to charity).

8.3 Prohibited and Restricted End Users and Destinations

Hawlt will not provide services to destinations subject to comprehensive international sanctions or to persons or entities on Indian or equivalent denied-party lists, including but not limited to Cuba, Iran, North Korea, Syria, Sudan, the Crimean Peninsula, and other regions from time to time restricted under applicable law.

8.4 Fraud Prevention

  1. Hawlt uses commercially reasonable efforts to prevent fraudulent use of the Platform. Notwithstanding the foregoing, Hawlt will not be liable for any loss or damage caused by fraudulent use of the Platform by you or by third parties. If you suspect fraudulent activity on your account, you must contact Hawlt immediately.
  2. You may not use the Platform for multi-level marketing, pyramid schemes, receiving checks or money orders, or other business practices easily subject to abuse.
  3. You represent and warrant that all information provided to Hawlt is accurate and complies with all applicable laws, including any information regarding the value or export classification of merchandise.
  4. You are solely liable for such information and for maintaining all records required under law. You may be subject to civil or criminal penalties for making false or fraudulent statements.

8.5 Customs

You shall reimburse Hawlt for all customs-related duties, fees, and associated costs incurred by Hawlt on your behalf. "Customs duty" includes any duty or charge imposed in connection with the importation or exportation of goods, including any surtax or surcharge.

9. Appointment of Hawlt as Your Agent

As a Member, you grant Hawlt written authorization to act on your behalf as your true and lawful agent for the following specific purposes:

  1. Preparation of shipping documents and any Certificates of Origin.
  2. Preparation of any airway bill or other document required to export merchandise to you.
  3. Entering into service agreements on your behalf and authorising parties to such agreements with a power of sub-delegation to prepare and complete all documentation required for clearance and delivery.
  4. Authorising freight forwarders and carriers to conduct customs clearance and entry, and certifying freight forwarders and carriers as the consignee solely for the purpose of designating a customs broker.

10. Payments

Shipping, handling, consolidation, and personal-shopper fees are shown before you confirm an order. Duties, taxes, and customs charges are your responsibility and may be collected on delivery. Payments are processed by third-party payment providers; you agree to their terms. Refund handling is described in our Refund & Cancellation Policy.

11. Indemnification

You agree to remain liable for and to indemnify, defend, and hold harmless Hawlt and its shareholders, officers, directors, agents, partners, employees, and independent contractors from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, and other costs (including legal fees) arising from or relating to:

  1. any negligent action or omission of you or your employees, contractors, agents, or any other person acting under your supervision or control;
  2. any inaccuracy or breach of any representation or warranty made by you in these Terms;
  3. any breach or non-performance of any covenant or agreement made by you under these Terms;
  4. any claims, losses, or expenses incurred by Hawlt due to any banned, restricted, or dangerous items entering the Hawlt network due to any act or omission of yours;
  5. Hawlt's preparation or execution of documents necessary for transportation, except for claims arising solely from Hawlt's gross negligence or willful misconduct;
  6. you providing to Hawlt any incomplete or false information; and
  7. your failure to comply with these Terms or any law applicable to the exportation or importation of shipments.

12. Limitation of Liability

UNDER NO CIRCUMSTANCES WILL ANY OF THE HAWLT PARTIES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE PLATFORM. IN NO EVENT SHALL ANY OF THE HAWLT PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM, THE CONTENT, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. WHERE JURISDICTIONS DO NOT ALLOW SUCH EXCLUSION OR LIMITATION, THE HAWLT PARTIES' LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO HAWLT IN THE 3 MONTHS BEFORE THE EVENT, OR (B) USD 100.

13. Disclaimer of Warranties

YOU ACKNOWLEDGE AND AGREE THAT THIS PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NONE OF HAWLT, ITS AFFILIATES, SUBSIDIARIES, OR ITS OR THEIR OFFICERS, MANAGERS, DIRECTORS, EMPLOYEES, OR AGENTS (COLLECTIVELY THE "HAWLT PARTIES") GUARANTEES THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SUITABILITY, OR USEFULNESS OF ANY PORTION OF THE PLATFORM. THE HAWLT PARTIES DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SPECIFIC INFORMATION REQUESTED WILL BE PROVIDED, OR THAT THE PLATFORM WILL BE FREE OF COMPUTER VIRUSES.

14. Severability

If any part of these Terms is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall govern.

15. No Legal Relationship

You agree that no joint venture, partnership, employment, or agency relationship (other than as expressly set forth in these Terms) exists between you and Hawlt as a result of these Terms or your use of the Platform.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Hawlt with respect to the Platform, superseding all prior or contemporaneous communications and proposals.

17. Governing Law and Jurisdiction

These Terms and all disputes concerning these Terms shall be governed by the laws of India, without applying conflict-of-law principles. The parties consent and submit to the exclusive jurisdiction and venue of the competent courts in Bengaluru, Karnataka, India — unless a mandatory consumer-protection law in your country provides otherwise.

18. Contact

Hawlt — support@hawlt.com
See also our Privacy Policy and Refund & Cancellation Policy.