These Terms govern your use of the Hawlt website, applications and PG discovery services (the “Platform”). By creating an account or using the Platform, you agree to these Terms and our Privacy Policy.
1. About Hawlt
Hawlt helps people discover PG accommodation in HSR Layout, compare options, save listings, contact owners, schedule visits and submit booking requests. Hawlt is a discovery and facilitation platform; unless expressly stated, Hawlt does not own, operate or manage listed properties and is not a party to any tenancy, licence or accommodation agreement.
2. Eligibility and accounts
- You must be at least 18 years old and legally capable of entering an agreement.
- You must provide accurate, current information and protect your login credentials.
- You are responsible for activity on your account and must notify us promptly of suspected unauthorised use.
- One person may not impersonate another or create accounts for fraudulent, abusive or unlawful purposes.
3. Listings and owner responsibilities
Owners and authorised property managers are responsible for ensuring their listings, photos, rents, deposits, amenities, availability, rules, contact details and legal authority to offer accommodation are accurate. Hawlt may review, verify, reject, pause or remove a listing, but verification does not guarantee the condition, safety, legality, availability or suitability of a property.
4. Seeker responsibilities
Seekers should independently verify every property, owner, price, rule and document before paying or moving in. Match percentages and recommendations are informational estimates based on submitted requirements and listing data; they are not guarantees. Users remain responsible for personal safety during visits and for reviewing any accommodation agreement.
5. Visits, enquiries and booking requests
An enquiry, scheduled visit or booking request does not itself create a tenancy or guarantee a room. Confirmation depends on the owner’s approval and current availability. Owners and seekers must communicate truthfully and act respectfully. A booking fee, where shown, is a platform fee and is separate from rent, deposit or other amounts payable directly to the property owner.
6. Payments, cancellations and refunds
Eligible platform fees may be processed by third-party payment providers. Hawlt does not store full card, UPI PIN or bank credentials. Before paying, review the amount and purpose shown. Cancellation and refund eligibility, if any, will be displayed for the relevant transaction or communicated by support. Payments made directly to an owner are outside Hawlt’s custody and must be resolved with that owner, subject to applicable law.
7. Reviews, reports and communications
Reviews and reports must reflect genuine experiences and must not contain unlawful, abusive, misleading or private information. You grant Hawlt a non-exclusive licence to display content you submit for operating and improving the Platform. We may moderate or remove content and investigate reported listings or users.
8. Acceptable use
You may not misuse the Platform, scrape it without permission, introduce malicious code, evade security controls, harass users, publish discriminatory or illegal listings, misrepresent availability, collect data without consent, or use Hawlt to facilitate fraud. We may restrict or terminate access for violations or risk to users.
9. Intellectual property
The Hawlt name, software, interface and original Platform content belong to Hawlt or its licensors. These Terms do not grant permission to copy, resell, reverse-engineer or commercially exploit them except as allowed by law.
10. Third-party services
The Platform may use maps, payment processors, messaging services, authentication providers and links to third-party services. Their terms and privacy policies apply to your use of those services, and Hawlt is not responsible for third-party availability or conduct.
11. Disclaimers and limitation of liability
The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Hawlt disclaims implied warranties and is not liable for decisions based on listing information, user conduct, property conditions, owner-seeker disputes, indirect losses or third-party services. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.
12. Indemnity
You agree to indemnify Hawlt against claims and reasonable costs arising from your unlawful use of the Platform, false listing or profile information, infringement of another person’s rights, or breach of these Terms.
13. Suspension, changes and termination
You may stop using the Platform at any time. Hawlt may suspend or terminate accounts, listings or features where reasonably necessary for safety, security, legal compliance or enforcement. We may update these Terms and will provide notice of material changes where required.
14. Governing law
These Terms are governed by the laws of India. Subject to mandatory consumer law, disputes are subject to the competent courts of Bengaluru, Karnataka.
15. Contact
Questions can be sent to support@hawlt.com. See also our Privacy Policy.